support@bondings.ai

Include the CallPilot version, your phone model and OS version, the approximate time of the problem, and any stable error code shown by the app. Never email API keys, Edge credentials, pairing codes, SMS contents, or call recordings.

Public issue tracker

Use GitHub for reproducible software defects that contain no private call, message, credential, or account information.

Why does the app ask for a pairing code?

CallPilot does not use a shared account password. Generate a short-lived code from your own Edge computer, enter it once on the phone, and keep the Edge online. The code expires and cannot be reused.

Messages or call records will not refresh

Confirm the Edge is running, the modem is online, and the phone has network access. Pull to refresh. If authorization was revoked, pair again with a new code. Content access may be disabled separately from calling.

A call says the line is offline or busy

Reconnect the USB modem, wait for mobile network registration, and end any active AI or mobile call before trying again. CallPilot cannot place emergency calls.

The other party or I cannot hear audio

Check microphone permission, raise call volume, and compare receiver and speaker output. Keep the app in the foreground for the current beta incoming-call flow.

The carrier restricted my SIM

Follow the carrier's identity-verification instructions. Avoid repeated rapid test calls. CallPilot does not bypass carrier limits or anti-fraud controls.

How do I remove local content?

Use Settings to clear mobile content or unpair. Delete call records from the Edge. If a phone is lost, revoke it from the Edge; an offline phone clears protected content after it reconnects and receives the revocation.

Email support@bondings.ai with the subject beginning SECURITY. Do not disclose an unpatched vulnerability publicly. We aim to acknowledge complete reports within 48 hours.